General Terms & Conditions of GODSPEED LLC

  1. Scope and exceptions

The general terms and conditions (hereinafter referred to as terms and conditions) apply to all sales contracts that are concluded via GODSPEED LLC or its sales outlets, the online shop and customers with a place of residence or business in Switzerland and the Principality of Liechtenstein. These terms and conditions are not applicable to contracts between GODSPEED LLC and its business partners (e.g. suppliers). We only recognize deviating regulations if we have confirmed them in writing.

  1. Contractual partner

This website for the sale of goods via the Internet and the sales outlets is operated by GODSPEED LLC, located at Via Pian Scairolo 8, 6915 Pambio-Noranco, Switzerland. VAT: CHE-402.857.864. At this address, you can also make complaints and assert warranty rights.

Email: || Telephone number: 41 91 224 53 43

  1. Registration

When entering your personal data required for registration, you are responsible for truthful and complete information. You are obliged to treat the personal access data confidentially, to keep them carefully, if necessary, and not to make them accessible to unauthorized third parties. You are solely responsible for content that you post in areas accessible for this purpose. These must not violate the rights of third parties. There is no entitlement to storage or publication of the content you have posted, such as product reviews. Each customer is only entitled to maintain one customer account at the same time. We reserve the right to delete multiple registrations and to warn or terminate members who violate these provisions, or to delete or change content (virtual house rights).

  1. Conclusion of contract

Your orders on the website or any other written or oral order are – subject to the following paragraph – binding offers for the conclusion of corresponding purchase contracts with GODSPEED LLC. We reserve the right to place orders within seven working days of receipt by sending a corresponding declaration by Reject email or letter to you. A reservation of a product has no binding obligations for GODSPEED LLC as long as no written declaration of intent to purchase has been confirmed by GODSPEED LLC. Only the conditions we apply in the order confirmation are binding (product properties, price, shipping and incidental costs). Unless otherwise stated in the order confirmation, shipping costs are charged to the customer. By concluding the contract, you expressly declare your consent to the processing of your personal data in accordance with the data protection regulations of GODSPEED LLC available on this website A contract cannot be concluded without this consent. We expressly point out that certain vehicles may only be used in road traffic with the appropriate approval and suitability of the driver (e.g. driving license, Cat. A or Cat. M). The requirements are listed in the product specifications or are also explained to you verbally. With your purchase you confirm that you are aware of these requirements. A return due to insufficient approval / suitability of the handlebar is excluded. If a product is delivered to one of our sales outlets for repair or service, the repair or service will take place on the basis of safety and legal compliance, which you accept in this way. Unless you limit the repair or service and therefore accept that we will no longer provide any guarantee or warranty, whereupon our point of sale may refuse to accept it.

  1. Price and availability

All prices are non-binding. Prices at the relevant outlets are valid. Offers can sometimes only be available in limited numbers, designs, regionally or in certain sales outlets. GODSPEED LLC is not liable for unavailable products or mistakenly incorrect prices. All prices are net including VAT in Swiss Francs (CHF). Price and assortment changes as well as technical changes remain reserved. All offers on are subject to change and are not to be understood as a binding offer. All information on, as well as in the sales outlets and communications (product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information), are only to be understood as approximate values ​​and in particular do not represent any assurance of properties represents.

  1. General terms of delivery and payment

Various credit cards, debit cards, transfers, invoicing and cash are accepted as means of payment. With every order we reserve the right not to offer certain payment methods and to refer to our other payment methods. Offsetting the payment claim of GODSPEED LLC is excluded. Please note that we can only accept payments in CHF (Swiss Francs) and from accounts within the European Union (EU), Liechtenstein and Switzerland. Any transaction costs are borne by the customer. The delivery of the ordered goods is carried out by the delivery service commissioned by us in accordance with the conditions stated in the delivery confirmation. The delivery date is given to the best of our knowledge, but without guarantee. GODSPEED LLC cannot be held liable for tracking information from a third party. The delivery of large / bulky products takes place after coordination with the customer by GODSPEED LLC or the freight forwarder to the destination address. A condition is a public access for trucks. In the event of delays in delivery, GODSPEED LLC will inform the customer as soon as possible. If the ordered items are finally unavailable, the payments made will be refunded. GODSPEED LLC is not liable for delays in delivery caused by manufacturing companies or third parties. If not all ordered products are in stock, GODSPEED LLC is also entitled to make partial deliveries insofar as this is reasonable for the customer. Loads and risks on the goods pass to the customer when they are handed over to the delivery address or when they are handed over to the point of sale. Follow-up costs based on the following situations will be charged to you and GODSPEED LLC can terminate the contract:

The transfer to you cannot take place for reasons for which you are responsible (e.g. incorrect or incomplete addressing, refusal to accept without justified reason, etc.).

A product ordered at the point of sale is not collected within 14 calendar days of being ready for collection.

  1. Transport damage / notice of defects

If goods with obvious damage to the packaging or the content are delivered or handed over, you must immediately notify the freight forwarder, parcel service provider or the point of sale and refuse acceptance. Hidden defects must be reported to the feeder such as the forwarder, parcel service provider or the point of sale within 24 hours (1 working day) after receipt, acceptance, receipt or acceptance of the goods. The customer is obliged to receive a damage confirmation from the delivery agent. All transport damage must also be reported immediately to GODSPEED LLC.

  1. Shipping costs

Goods are partly prepared and delivered ready for use by a forwarder to the desired address within Switzerland and Liechtenstein or made available for collection at the point of sale. The delivery costs are listed on The delivery of the order to a GODSPEED sales point is free of charge. Different provisions can apply to specific product groups. In the event of a revocation or warranty claim, you are obliged to return the goods to us or to an address specified by GODSPEED LLC at your own expense and risk.

  1. Right of withdrawal

You can cancel your order within 14 calendar days of receipt of the goods and thus withdraw from the contract. If you exercise this right on time, you are no longer bound to your order. The revocation can be communicated to you by phone or e-mail to the contacts specified in the imprint before sending the goods to you. After shipping to you or our point of sale, the goods must be returned / returned to the point of sale or to the address listed on the return note. Deadline is sufficient for the timely dispatch. The right of return expires when the following products are handed over, taken over, handed over or accepted:

Purchase of gift vouchers.

Purchase of a product that can be driven or pulled (e.g. e-bike, bike trailer, kickboard, bike, etc.).

Purchase of any product that you purchase directly from our stores.

When purchasing a product that does not correspond to our range (special model, color, equipment, etc.), charging infrastructures, charging stations and projects (B2B business), the right of return expires when the contract is concluded.

Redemption is refused if:

Traces of use are visible.

the product is not returned in its original packaging.

the product is damaged due to the return transport.

the product has already been redeemed in any form (including daily approval).

the product has been modified or modified or is no longer in its original condition.

As far as possible, repayment will be made using the means of payment you used when buying or by arrangement.

  1. Retention of title

The delivered goods remain our property until the purchase price and the associated costs have been paid in full. We are entitled to make a corresponding entry in the retention of title register.

  1. Limited warranty from GODSPEED LLC

Unless otherwise noted on the product or on the invoice, GODSPEED LLC assumes the warranty within the scope of defects and the functionality of the object of purchase and / or the products replaced under warranty for at least two years after the purchase or collection or home delivery. GODSPEED LLC can provide the warranty either by free repair, equivalent replacement, deliver the replacement products for repair, price reduction or by refunding the product price at the current market value. The warranty does not cover defects that arise from arrangement and assembly not carried out by GODSPEED LLC, insufficient equipment, non-compliance with installation requirements and conditions of use, overuse of the parts, misuse, negligent or incorrect treatment and use of unsuitable materials; this also applies to defects that can be traced back to material provided by the buyer. GODSPEED LLC is also not liable for damage that can be attributed to actions by third parties, atmospheric discharges, overvoltages, external influences and chemical influences. The warranty does not apply to the replacement of parts that are subject to natural wear and tear. The warranty expires immediately if the customer himself or a third party not expressly authorized by the supplier changes or repairs the delivered items without the written consent of GODSPEED LLC. It is the responsibility of the GODSPEED specialist staff to assess whether the defect has occurred due to wear and tear, due to other reasons excluded from the guarantee or due to a defect requiring warranty. This assessment defines the warranty obligation.

  1. Liability

Claims other than those expressly granted by the customer in these General Terms and Conditions are excluded, regardless of the legal basis and to the extent permitted by law. This exclusion of liability also applies in particular to the actions of contractual partners and suppliers of GODSPEED LLC, auxiliary persons, etc. as well as to all consequential damage caused by a defect, lost profit or other financial loss of the customer.

  1. Protection of intellectual property

The entire contents of this website is copyright protected. Saving or printing out individual pages and / or parts of this website is permitted provided that neither the copyright notices nor other legally protected names are removed. By saving or otherwise reproducing software or other data on this website, the respective terms of use are considered accepted. All property rights remain with GODSPEED LLC. The (complete or partial) reproduction, transmission (electronically or by other means), modification, linking or use of this website for public or commercial purposes is prohibited without the prior written consent of GODSPEED LLC.

  1. Data protection

GODSPEED LLC points out that the data recorded as part of the conclusion of the contract is collected, processed and used to fulfill the obligation from the purchase contract. The data necessary for the provision of services and contract fulfillment can also be passed on to contracted service partners (e.g. logistics companies, service partners, collection agencies), including in countries that may not have equivalent data protection. By agreeing to these terms and conditions, the customer agrees to this use of data.

  1. Final provisions

In the event that individual provisions of these General Terms and Conditions should be ineffective in whole or in part, this does not affect the validity of the remaining provisions. The wholly or partially ineffective regulations will be replaced by regulations whose content comes as close as possible to those that have become ineffective. The same applies to any gaps in the contract. We are entitled to add to, change or delete the terms and conditions at any time. The current and binding version of the terms and conditions are published at and are accepted by you when you place your order. These General Terms and Conditions and the contracts concluded including these General Terms and Conditions are subject to Swiss law, with the complete exclusion of the conflict of laws rules of private international law and the Vienna Convention of the United Nations on contracts for the international sale of goods dated April 11, 1980. The place of jurisdiction for natural persons is Lugano, Switzerland, or the customer’s place of residence. .

As of March 31, 2020