Data privacy of GODSPEED GMBH

Data protection


If there are any contradictions between this data protection declaration and the otherwise applicable contractual or terms and conditions of GODSPEED LLC, the provisions of this data protection declaration take precedence. Data protection is a matter of trust and your trust is important to us. We respect your personality and privacy. We also want to ensure the protection and lawful processing of your personal data. It is important to us that you consent to the processing of your personal data. With this data protection declaration we inform you comprehensively about our data processing methods. And you decide whether you want your personal data to be processed. This data protection declaration covers both historical and future personal data. If you consent to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this data protection declaration, but also your personal data already stored by us. This also applies in particular to personal data that we have collected and processed as part of the Group’s bonus programs). When we speak of the processing of your personal data in this data protection declaration, we mean every handling of your personal data. These include, for example:

the collection,





Announcement or

Deletion of your personal data.

We collect personal information to provide our customers with better services. We are convinced that the focus of our activities on the wishes and needs of our customers should make everyday tasks easier for you. Better services can be:

Optimization of our branch locations so that they are always close to you

Alignment of the product range to customer needs

Personalization of customer communication so that you can find offers that match your wishes and receive less advertising overall

Simplify processes, such as purchases or bookings, so that you can get to your destination faster

  1. How do we protect your personal data?

We have technical and organizational security procedures in place to ensure the security of your personal data and to protect your session data and personal data against unauthorized or unlawful processing and / or against unintentional loss, modification, publication or access. However, you should always be aware that the transmission of information via the Internet and other electronic means involves certain security risks and that we cannot guarantee the security of information that is transmitted in this way.

  1. How long do we keep data?

We keep your personal information for as long as we consider it necessary or appropriate to comply with applicable laws or as long as it is necessary for the purposes for which it was collected. We delete your personal data as soon as it is no longer required and in any case after the legally prescribed maximum retention period.

  1. What rights do you have regarding your personal data?

You have the right to assert your data protection rights at any time and to receive information about your stored personal data, to correct or supplement your personal data, to object to the processing of your personal data or to request the deletion of your personal data. You can find the contact options in section 4 below. We reserve the right to correspond with you electronically (especially by email).

  1. How can you contact us?

If you would like to assert your rights in relation to your personal data or have questions or concerns regarding the processing of our personal data, you can contact us as follows:



Via Pian Scairolo 8

6915 Pambio-Noranco

Suisse / Switzerland


Telephone number: +41 91 224 53 43



We will endeavor to answer your questions or concerns immediately upon receipt.

  1. Who is the owner of the data collection?

We are legally obliged to inform you of the owner of the data collection with your personal data. The owner of the data collection is GODSPEED LLC, Via Pian Scairolo 8, 6915 Pambio-Noranco.

  1. When do we collect personal data?

We collect your personal data whenever we have contact with you. The situations in which we have contact with you are diverse. For example, we collect your personal information in the following circumstances:

You visit our shops or other premises

You buy our goods or services in our shops or on our website;

You take part in our courses, seminars or training courses

You take a service from our customer service

You register a product or service purchased from us;

You order and use one of our customer cards or loyalty cards;

You receive a newsletter or other advertising about our goods and services;

You are taking part in a competition or competition;

You become a member of one of our customer loyalty programs;

You take part in one of our market research campaigns or opinion polls;

You use or communicate with us or third parties via our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks;

You communicate with us via telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

Your mobile phone connects to the WiFi provided by us in our branches;

You get in touch with us on special occasions such as events, promotional events, sponsorship events or cultural and sporting events.

  1. What personal data do we collect?

The personal data collected is just as varied. On the one hand, we collect personal data that you provide to us. On the other hand, we collect personal data that is automatically or manually recorded when you contact us, such as: Personal data:

Name and first name;

Birthday and age;


Home address;

Household size;

Shopping habits;

Purchasing power information;

Customer and shopping preferences;

Shipping address;

Billing address;

Credit card and account information;

Language preferences;

Phone number (s);

Email address);

Identification numbers of your technical devices;

Customer and loyalty card numbers;

Information about subscribed newsletters or other advertising;

Consent to receive advertising;

Online customer account information (including opening date, user name, profile pictures);

Memberships within our division;

Photo and video recordings of visits to our shops or other premises.

Customer activity data

Contract data (including contract date, contract type, contract content; contract partner; contract duration; contract value; asserted claims from contract);

Purchasing information (including the date of purchase; place of purchase; time of purchase; type, quantity and value of the goods and services purchased; shopping cart; canceled shopping cart; means of payment used; paying agent; purchasing history);

Customer service information (including returns of goods, complaints, warranty claims, delivery information);

Session data relating to visits to our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country settings, information about browser and computer operating system, internet protocol -Addresses, search terms and search results; submitted ratings);

location-related data when using mobile devices;

Information on accumulated loyalty points on customer and loyalty cards;

Communications by telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

  1. Why do we process personal data?

We process your personal data for different purposes. These purposes can be grouped into different groups. In particular, we can process your personal data in whole or in part for one or more of the following purposes:


8.1 Processing purposes in connection with our goods and services

Provision and sale of our goods and services;

Processing of orders and contracts, including dispatch of order and dispatch confirmations, delivery confirmations, delivery and invoicing;

Organization and implementation of courses, seminars or training courses;

Organization and implementation of customer services;

Organization and implementation of customer card or loyalty card programs;

Organization and implementation of market research and opinion polls;

Checking customer creditworthiness.

8.2 Processing purposes in connection with customer communication:

Provision, administration and implementation of customer communication by post and electronic means of communication; business communication by post and by telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

Evaluation of the use of our offers via telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS) or instant messaging such as: type of use, frequency and duration of use, exact place of use.

8.3 Processing purposes in connection with special activities and occasions:

Organization and implementation of competitions or sweepstakes, including notification and publication

the winner via our website, apps for mobile devices or our offers on internet platforms, multimedia portals or social networks;

Organization and implementation of special events such as events, advertising events, sponsorship events, cultural and sporting events.

8.4 Processing purposes in connection with the analysis of customer behavior:

Optimization of the locations and the product range in our branches. This is done through individualized and person-related, but also anonymous and group-related recording and evaluation of historical and current customer and buying behavior in our shops or other premises – including creation and analysis of location data, movement profiles and shopping cart analysis;

Individualized and personal or anonymous and group-related recording and evaluation of historical and current customer and purchase behavior when using the offers on our website, apps for mobile devices or on internet platforms, multimedia portals or social networks;

Individualized and personal or anonymous and group-related recognition, classification and analysis of current and potential customer needs and interests;

Individualized and personal or anonymous and group-related classification and analysis of customer behavior and customer potential;

statistical evaluation of customer behavior based on anonymized customer data;

Linking the new personal data collected about you to the personal data already collected by us or other Group companies in the past;

Linking the personal data we collect about you with the personal data collected about you from other Group companies (also as part of bonus programs) or with publicly available data as well as data acquired from third parties outside the Group to improve our database and analysis of customer behavior. The enrichment of profiles with data from third parties includes, for example: data from the Federal Statistical Office, calendar data or geodata.

8.5 Processing purposes in connection with direct marketing:

Simplification of processes – such as purchases or bookings – and use of knowledge from the analysis of customer behavior to continuously improve all goods and services on offer;

Avoidance of unnecessary advertising through knowledge from the analysis of customer behavior for individualized and personalized direct marketing;

Sending individualized and personalized advertising by post or by phone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages or instant messaging;

Individualized and personalized adaptation of offers and advertising on our website, apps for mobile devices or on our channels on internet platforms, multimedia portals and social networks.

  1. Who do we share your personal data with?

No one.

  1. How do we use cookies?

We also use so-called cookies on our website. These are small files that are stored on your computer or mobile device when you use one of our websites. We would also like to provide you with comprehensive information about our use of cookies.


10.1 Why do we use cookies?

The cookies we use initially serve to ensure the functions of our website – such as the shopping basket functionality. We also use cookies to adapt our website to your customer requirements and to make surfing with us as comfortable as possible. We also use cookies to optimize our advertising. We can use cookies to present you with advertising and / or special goods and services that may be of particular interest to you based on your use of our website. Our goal is to make our website as attractive as possible for you and to present you with advertising that corresponds to your areas of interest.


10.2 Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browser session (so-called session cookies). For example, we use session cookies to save your country and language preferences and your shopping cart across different pages of an internet session. We also use temporary or permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. When you visit one of our websites again, it will automatically recognize which entries and settings you prefer. Depending on the type of cookie, these temporary or permanent cookies remain between one month and ten years

stored on your computer or mobile device and are automatically deactivated after the programmed time. They are used to make our website more user-friendly, more effective and more secure. Thanks to these cookies, for example, you can see information that is specifically tailored to your interests on the page.


10.3 What data is stored in the cookies?

No personal data is stored in the cookies we use. The cookies we use cannot be assigned to a specific person. When a cookie is activated, an identification number is assigned to it.


10.4 How can you prevent the storage of cookies?

Most internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to ask you each time before a cookie is accepted on a website you visit. You can also delete cookies on your computer or mobile device using the corresponding function on your. If you decide not to accept our cookies or the cookies from our partner companies, you will not see certain information on our website and will not be able to use some functions that are intended to improve your visit.

  1. How do we use log files?

Every time you access our website, your internet browser transmits certain usage data to us for technical reasons and stores it in log files, the so-called log files. These are the following usage data: date and time of access to our website; Name of the website accessed; IP address of your computer or mobile device; Address of the website from which you came to our website; amount of data transferred, as well as the name and version of your browser. The evaluation of the log files helps us to further improve our Internet offerings and make them more user-friendly, to find and correct errors faster and to control server capacities. Using the log files, we can determine, for example, at what time the use of our internet offer is particularly popular and provide the corresponding data volume in order to guarantee you the best possible use.

  1. How do we use web analysis tools?

In order to continuously improve and optimize our website, we use so-called tracking technologies. Web analysis tools provide us with statistics and graphics that give us information about the use of our website. The data about the use of an Internet page is transmitted to the server used for this. Depending on the provider of a web analysis tool, these servers can be located abroad. For the most frequently used web analysis tool, Google Analytics, this data including abbreviated IP addresses is transmitted, which prevents the identification of individual devices. Google complies with the data protection regulations of the “Swiss-U.S. Privacy Shield” agreement and has contacted the US Department of Commerce for the “Swiss-U.S. Privacy Shield ”(information on the Swiss-U.S. Privacy Shield can be found at The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. A transfer of this data by Google to third parties only takes place on the basis of legal regulations or within the framework of order data processing. If other web analysis tools are used within the Group, the process of data collection is basically the same. You can prevent Google from collecting the data generated by cookies and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link (http: // tools / dlpage / gaoptout? hl = de) Download and install the available browser plug-in. You can find more information on Google Analytics and data protection at or

  1. How do we use social plugins?

Our website uses social plugins, e.g. from Facebook, Twitter or Google+. The plugins are marked with the provider’s logo and can e.g. Like buttons or a Google+ button or Twitter button. When you visit our website that contains such a plugin, your browser establishes a direct connection to the provider’s computers. The content of the plug-in is transmitted directly from the website to your browser, which integrates it into the website. By integrating the plugins, the provider receives the information that you have accessed our website. If you are logged in to the provider at the same time, the offer can

Assign the visit to your profile. If you interact with the plugins – for example, press the “Like” button or leave a comment – the corresponding information will be transmitted from your browser directly to the provider and saved there. If you do not want the provider to collect data about you via our website, you must log out of the provider before visiting our website. Even when logged out, the providers collect anonymised data via the social plugins and set you a cookie. If you log in to the provider at a later time, this data can be assigned to your profile. If a login via a social login service – e.g. Facebook Connect – offered, data is exchanged between the provider and our website. With Facebook Connect, for example, this can be data from your public Facebook profile. By using such login services you agree to the data transfer. For the purpose and scope of the data collection and the further processing of your data by the provider as well as your rights and setting options for protecting your privacy, please refer to the privacy policy of the provider. Facebook Ireland Ltd. or Facebook Inc .: Google Inc .: Twitter Inc .: http: / / If you do not want providers to collect data about you via these cookies, you can select the “Block third-party cookies” function in your browser settings. Then the browser does not send cookies to the server for embedded content from other providers. With this setting, other functions of our website may no longer work.

  1. Newsletter

With the newsletter we inform you at irregular intervals about news in our company. If you would like to receive the newsletter, we need a valid e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided or that the owner agrees to receive the newsletter . Further data is not collected. This data is only used for sending the newsletter and will not be passed on to third parties. When you register for the newsletter, we save your IP address and the date of registration. This storage serves solely as evidence in the event that a third party misuses an e-mail address and registers for receiving the newsletter without the knowledge of the authorized party. You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time. The revocation can be made via a link in the newsletter itself, in your profile area or by sending a message to the contact options above.


  1. Integration of services and 3rd party tools

It may happen that third-party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites, is integrated into this online offer. This always presupposes that the providers of this content perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore required to display this content. We strive to only use content whose respective providers only use the IP address to deliver the content. However, we have no influence on whether the third-party provider uses the IP address e.g. save for statistical purposes. As far as we know, we will inform the users about it.

  1. Integration of offers from third parties and links to external websites of third parties

Our digital offers are networked with functions and systems of third parties in a variety of ways, for example by integrating social networks such as Facebook, LinkedIn or Twitter. If you have a user account with these third parties, it may also be possible for these third parties to measure and evaluate your use of our digital offers. Further personal data such as IP address, personal browser settings and other parameters can be transmitted to these third parties and stored there. We have no control over the use of such personal data collected by third parties and assume no responsibility or liability. Our offer contains links to external websites of third parties, the content of which we have no influence on. We cannot accept any liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time the link was created. Illegal content was at the time of the Ver

Linking not recognizable. If we become aware of legal violations, we will remove the corresponding link immediately.

  1. Communication by email

Mail traffic that is not encrypted carries dangers. Unauthorized persons can possibly view, change or delete data. If you contact us by e-mail, you are aware of these risks and you agree that GODSPEED LLC also uses this communication method (also unencrypted).

  1. Google retargeting

This website uses retargeting technology on the Internet. This makes it possible to target those Internet users who have already shown an interest in our products with the websites of our partners. The advertising material is displayed during retargeting on the basis of a cookie-based analysis of previous user behavior. Of course, no personal data is stored here either, and the retargeting technology is also used as a matter of course, taking into account the applicable legal data protection regulations. We work with Google, a company specializing in retargeting technology. This website uses so-called retargeting technologies from Google (hereinafter referred to as “provider”) to collect information about the surfing behavior of website visitors for advertising purposes in anonymous form and to save them in “cookie” text files on your computer. The provider uses an algorithm to analyze surfing behavior. Then targeted product recommendations can be displayed as interesting, personalized advertising banners on other websites. Under no circumstances can this data be used to personally identify the visitor to this website. If you still no longer want to see personalized advertising banners from GODSPEED LLC, you can object to this data collection and storage for the future. With a click on the symbol / button shown in each advertising banner (e.g. “i”) you will get to the website of the provider. There the systematics of the retargeting technology will be explained to you again and the option of “opt-out” will be offered. If you unsubscribe from the provider, a so-called “opt-out” cookie will be saved on your computer, which will prevent the display of the provider’s advertising banners in the future. Please note that this can only be carried out from your computer if you no longer wish to receive personalized advertising banners from GODSPEED LLC in the future. The respective “opt-out” cookies must not be deleted from your computer.


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